Customer Care

All product subject to slight variations as a hand crafted item
Prices are exclusive of vat and post and package
Price lists are subject to change of raw material prices
Availability maybe dependent upon stock and forge capacity

Pricing

All prices will have vat applied at point of check out
Prices are set out on the website in Pounds Sterling exclusive of UK Vat which will be added at check out
Prices remain in force until we publish new prices on the website
Delivery charges are displayed during the order process
We reserve the right to change prices
Whilst we endeavour to ensure all prices on the website are accurate mistakes sometimes occur. We will contact you upon such a discovery with the option of re-confirming the order or cancellation at our cost
If we are unable to contact you we will cancel the order and refund all monies

Order process

We must receive payment before acceptance of the order
All purchases made through the site are through the PayPal secure server
You will receive confirmation of order receipt through your e-mail

Delivery

Orders will be delivered to the address stated on the order form
Orders placed after 12noon on Friday will not be commenced until the following Monday
When the stock holding is inadequate to fill the order the customer must contact us to determine the time of the next production run.
If, for any reason there is a delay we will keep the customer informed of the revised delivery date
You will become the owner of the product at point of delivery at which time  they will become your risk and we will not be responsible for subsequent loss or damage
Any orders returned as undelivered will attract an administration fee of £10 plus the delivery charge.
If products delivered were not as ordered, damaged or defective or of incorrect quantity you should contact us within 7 working days we will make good the quality or quantity or at our discretion refund the price of order and despatch charges
If you do not receive the product ordered within 10 days you shoud contact us and we will re-ship the product or at our discretion we will refund the price of delivery and despatch charges.
Delivery prices and delivery times >

Collection

Customers are welcome to collect purchased goods however, should the product not be collected within three months of the order date, we reserve the right to dispose of the product and deduct any costs for storage and disposal. 

Copyright

All intellectual property belongs to Nigel Barnett

Contact us

If you need to conact us : 

Fransham Forge
Cranes Corner
Gt Fransham
Dereham
Norfolk
NR19 2HX

Tel : 01362 687116  

Email : sales@artist-blacksmith.co.uk

Nothing in the Terms and Conditions should be construed to exclude or limit any rights you have as a consumer under applicable English Law